Privacy Policy

At Downing Family Vineyards we recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.

Our Policy:
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access.

Changes to your Personal Data:
In the event you wish to change any of your personal information, please contact us by written notification to our email address at info@dfwines.com or call us directly at (707) 237-3444.

Email Opt-Out:
We comply with the Federal laws in sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of request to Opt-Out or unsubscribe at info@dfwines.com. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base. If you have any concerns with our Privacy Policy, please contact us at (707) 237-3444.

Online Store Policies

Shipments of Wine:
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: AK, CA, CO, D.C., IA, ID, IL, MN, MO, NV, NH, NM, NC, OH, OR, TX, VA, WA, WI, WV and WY. Tax will be charged for the following states:

CA-7.75%, NV- 7.5%, NH-7.75%, NC-7.75%, TX-7.75% and VA-7.75% .

All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be charged to the customer.

Orders are processed within 24 hours of being received. All shipments are made on Monday and Tuesday only to prevent your wine from sitting in a storage area over the weekend. We prefer to ship all of our wine via 2 day express to minimize the time the wine will spend on a truck or in a hot warehouse. At this time we do not ship online store products outside the United States.

Returning or Exchanging an Item:
If you find that your wine has been damaged or has been lost in shipping please contact us as soon as possible.   We will work with the freight company to find the lost wine or replace a damaged shipment.  Of course, we will credit your account immediately if the wine cannot be replaced.   

Inquiries
If you need to inquire about your order, please e-mail info@dfwines.com

Please click on  www.cellartracker.com for independent tasting notes, ratings and reviews of our wines.